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Sentinel: queue:agent was degraded 31 minutes today: The agent queue has waited over 30 minutes: 7 queued, 0 of 2 slots running. #9403

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opened this

queue:agent was degraded 31 minutes today: The agent queue has waited over 30 minutes: 7 queued, 0 of 2 slots running.

Evidence

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 7 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 31 minutes in the day
  • href: /settings/capacity

Pillar: P0 Trust: the forge says when it is not well, and is well again

What to look for when fixed: queue:agent stays out of the degraded list for a day, or holds under 10 minutes.

Found by the sentinel at 2026-11-03T16:43:54.645Z.

commented

Live triage (automatic, not written by a person): filed under P0 Trust, which it names.

commented

Still there at 2026-11-03T17:44:20.074Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 91 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T18:44:48.025Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 151 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T19:45:13.895Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 212 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T20:45:43.962Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 272 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T21:46:20.669Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 333 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T22:50:01.909Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 397 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-03T23:50:05.386Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 8 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 457 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T00:51:04.344Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 518 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T01:51:36.323Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 578 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T02:52:01.132Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 639 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T03:52:19.808Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 699 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T04:52:49.113Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 759 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T05:53:19.613Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 820 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T06:53:47.524Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 880 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T07:54:17.874Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 941 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T08:54:43.693Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1001 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T09:55:08.132Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1062 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T10:55:33.621Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1122 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T11:56:04.076Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1183 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T12:56:31.562Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1243 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T13:57:04.074Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1304 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T14:57:41.887Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1364 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T15:58:19.981Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 11 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:13:23.536Z
  • total: 1425 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T16:58:44.494Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 14 queued, 0 of 2 slots running.
  • first open: 2026-11-03T16:58:44.494Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T17:59:44.989Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 14 queued, 0 of 2 slots running.
  • first open: 2026-11-03T17:59:44.989Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T19:00:29.471Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 14 queued, 0 of 2 slots running.
  • first open: 2026-11-03T19:00:29.471Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T20:01:05.006Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 14 queued, 0 of 2 slots running.
  • first open: 2026-11-03T20:01:05.006Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T21:01:45.073Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-03T21:01:45.073Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T22:01:50.463Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-03T22:01:50.463Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-04T23:02:27.928Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-03T23:02:27.928Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T00:02:35.390Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T00:02:35.390Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T01:03:16.121Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T01:03:16.121Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T02:03:57.840Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T02:03:57.840Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T03:04:42.112Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T03:04:42.112Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T04:05:20.283Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T04:05:20.283Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T05:05:56.371Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T05:05:56.371Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T06:06:39.090Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T06:06:39.090Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T07:07:16.329Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T07:07:16.329Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T08:07:51.348Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T08:07:51.348Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T09:08:39.267Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T09:08:39.267Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T10:09:18.553Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T10:09:18.553Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T11:09:56.965Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T11:09:56.965Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T12:10:41.291Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T12:10:41.291Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T13:11:16.116Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T13:11:16.116Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T14:11:54.843Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T14:11:54.843Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T15:12:32.081Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T15:12:32.081Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T16:13:08.010Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T16:13:08.010Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T17:13:51.803Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T17:13:51.803Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T18:14:48.243Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T18:14:48.243Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T19:15:28.306Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T19:15:28.306Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T20:16:04.586Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 15 queued, 0 of 2 slots running.
  • first open: 2026-11-04T20:16:04.586Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T21:16:35.602Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-04T21:16:35.602Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T22:17:11.216Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-04T22:17:11.216Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-05T23:18:06.052Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-04T23:18:06.052Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T00:19:00.265Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T00:19:00.265Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T01:19:54.886Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T01:19:54.886Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T02:20:52.703Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T02:20:52.703Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T03:21:25.929Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T03:21:25.929Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T04:21:39.060Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T04:21:39.060Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T05:21:42.615Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T05:21:42.615Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T06:22:35.915Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T06:22:35.915Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T07:23:27.207Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T07:23:27.207Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T08:23:32.612Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T08:23:32.612Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T09:23:34.134Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T09:23:34.134Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T10:23:41.323Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T10:23:41.323Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T11:24:40.565Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T11:24:40.565Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T12:25:36.401Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T12:25:36.401Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T13:26:28.347Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T13:26:28.347Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T14:27:26.187Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T14:27:26.187Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T15:27:36.091Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T15:27:36.091Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T16:27:43.192Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T16:27:43.192Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T17:27:52.339Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T17:27:52.339Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T18:28:01.483Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T18:28:01.483Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T19:28:51.021Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T19:28:51.021Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T20:28:59.583Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T20:28:59.583Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T21:29:58.147Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T21:29:58.147Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T22:30:10.730Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T22:30:10.730Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-06T23:30:16.483Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-05T23:30:16.483Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T00:30:21.598Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T00:30:21.598Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T01:30:25.407Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T01:30:25.407Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T02:30:33.170Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T02:30:33.170Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T03:30:39.415Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T03:30:39.415Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T04:31:39.963Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T04:31:39.963Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T05:32:39.658Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T05:32:39.658Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T06:32:46.943Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T06:32:46.943Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T07:32:56.900Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T07:32:56.900Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T08:33:06.214Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T08:33:06.214Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T09:33:11.181Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T09:33:11.181Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T10:33:12.594Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T10:33:12.594Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T11:33:20.424Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T11:33:20.424Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T12:33:32.110Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T12:33:32.110Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T13:34:28.120Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T13:34:28.120Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T14:34:32.370Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T14:34:32.370Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T15:34:50.957Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T15:34:50.957Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T16:35:05.670Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T16:35:05.670Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T17:35:23.069Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T17:35:23.069Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T18:35:54.362Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T18:35:54.362Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T19:36:51.287Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T19:36:51.287Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T20:37:06.815Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T20:37:06.815Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T21:37:22.092Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T21:37:22.092Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T22:37:36.132Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T22:37:36.132Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-07T23:37:49.664Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-06T23:37:49.664Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-08T00:38:16.464Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-07T00:38:16.464Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-08T01:38:28.515Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 16 queued, 0 of 2 slots running.
  • first open: 2026-11-07T01:38:28.515Z
  • total: 1440 minutes in the day
  • href: /settings/capacity
the crew's run was interrupted: restart, resumes on the next pass — cancelled
commented

Still there at 2026-11-08T02:39:01.717Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 10 queued, 2 of 2 slots running.
  • first open: 2026-11-07T02:39:01.717Z
  • total: 1411 minutes in the day
  • href: /settings/capacity
commented

Still there at 2026-11-08T03:39:30.839Z, evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 10 queued, 2 of 2 slots running.
  • first open: 2026-11-07T03:39:30.839Z
  • total: 1351 minutes in the day
  • href: /settings/capacity
commented

Still degraded after the fix; the fix may not be live yet. At 2026-11-08T04:39:44.537Z, 1291 minutes in the day; evidence now:

  • cause: queue:agent
  • sentence: The agent queue has waited over 30 minutes: 10 queued, 2 of 2 slots running.
  • first open: 2026-11-07T04:39:44.537Z
  • total: 1291 minutes in the day
  • href: /settings/capacity
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